Product History & Support
Support – service and maintenance
This Support section is a temporary window that will disappear once pages for all the older products have been posted.
According to the model you own, different files and documents may be available for your convenience.
Files are property of Audio Technology Switzerland, please do not distribute or publish.
Please select your model:
Important information about shipping
Returning of equipment to ATS Switzerland for repair / service.
Please note that Swiss customs will automatically charge importation duty and VAT on ALL imports with a value of Chf 1’000.- or more. The Swiss VAT rate is 8% and the duty is 3% of the declared value plus the importation handling fees of around Chf 20.-
This means that a device marked with a value of 5’000 (€, $ or Chf) would have approximately the following costs:
VAT : Chf 400.-
Duty: Chf 150.-
Handling: Chf 20.-
Total cost Chf 570.-
These charges CANNOT be claimed back even if the item is marked “Return for estimate / quotation” or “repair” or “Warranty exchange” etc. These charges will be invoice to the sender prior to the return of the item.
So, please mark any goods dispatched to us clearly with the following phrase:
“Value for customs purposes only XX (Chf / $, € as appropriate) return for repair” (XX being less than Chf 1’000.-)